G B S Lighting, Hockley Heath

5 Reviews
G B S Lighting
2410-2412 Stratford Rd
B94 6QT Hockley Heath - Solihull
West Midlands England
01564 783123
01564 783932
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Verified Listing, updated 4 months ago


Long standing history of excellent lighting service in store and online with a large product base including low energy lighting and a fast, very secure checkout.

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Lighting Product Retailers, Lighting Shops, Shopping & Retail, Interior Designers, Home Goods Store, Home Decor, Affordable Lighting
Lighting, Lighting Accessories
bathroom lighting, commercial lighting, decorative lighting, desk lamps, lamps, halogen lights, light bulbs, lighting design, low voltage lighting, table lamps, wall lights
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, more than 6 months ago

I ordered a lampshade from GBS which was promised within two weeks. After three weeks I enquired if my order had been delivered. It hadn't and they said it maybe another two weeks and they would ring me. After four weeks They had still not rung me so I rang them once more and was told they would contact the supplier and ring me back. Once again no phone call. I went into the shop and they tried to contact the supplier but didn' seem to have the number and promised to ring me to let me know on the delivery of the goods. NO PHONE CALL and after three days I went back into the shop and they said an order had just been placed but could not guarantee the delivery. The attitude of the staff is appalling and as stated by the shop assistant when I told her how unhappy I was with the service - she couldn't care less. I WOULD NOT RECOMMEND ANYONE to have dealings with this establishment as they have no concern for the customer.

, more than 6 months ago

So today, I visited GBS Lighting for the first time. I phoned them first to ensure they were open, the lady was extremely polite and advised that they were. I arrived and the shop was quite busy, but I was still greeted by a lovely young lady and offered any assistance - which I declined. I had a good browse, decided on my light fitting and when called upon, the aforementioned young lady couldn't have been more helpful. She advised it was available in different colours and also suggested I might like to take it on sale or return - I was quite happy with my choice. She went to the stock room to get it and then thoroughly checked all of the glass components to ensure nothing was chipped or damaged. She was extremely knowledgeable and covered all light bulb options from fluorescent LED and halogen. She advised me before my purchase that they have a 14 day exchange policy but they don't refund (I had already seen the sign) and then she assisted in carrying the light fitting to the car for me. I asked her about the bad reviews I had seen on here, of which she was unaware and advised that their website is a different side of the business, so that if something is showing "in stock" it meant it was available for despatch from their warehouse, NOT that it was in the shop as it would be impossible to keep stock of everything! I felt I had to let you know of my dealings with GBS as sadly too many people are too quick to complain about their bad experiences that the good - or as in this case exceptional experience, goes unmentioned. I was extremely happy with the service provided, they are clear and concise on their terms of purchase (not that they have to be if, consumers actually knew their rights!) and they couldn't have been more happy to help! Despite them being quite busy, I very much felt like I had been given the time and attention I required and I will most certainly be returning!

, more than 6 months ago

Hello. I bought 4 light long life light bulbs from this shop just a few weeks before xmas, only small bulbs but thought I would stock up on them.. The first bulb went out within two days so I took it back and the same lady that I bought them off kindly replaced it. The second one went soon after - kindly replaced. The third one went over xmas so today I took it back along with the forth and asked them to replace it as obviously part of the same batch - guess what they said...No (sod the fact that I had to return to the shop 4 times) They said I could come back again if this one went as well but they wouldn't replace it. I will never go in this shop again. Customer service is non existant. S**** in fact.

, more than 6 months ago

Unhelpful and rude!. Found a light on their website, which said 'in stock' , made special journey to the shop to see it. Was not on display and did not have in stock, said they could order it in, but only if we wanted to buy it! We said we probably would buy it but would like to see it first, was told by second sales person that a 25% restocking fee would be charged if we didn't buy it. No eye contact, no apology or explanation. Went home and found the same light cheaper elsewhere. Would not recommend GBS.

No Refund Policy

, more than 6 months ago

Very expensive and have a NO REFUND POLICY - they issue you with a credit note instead. Staff DO NOT inform you that you can trial product at home for 24 hrs before you pay items to the value of £140 until you are returning items. Customer service second rate when returning goods - Manager very obnoxious. WOULD NOT SHOP HERE AGAIN OR RECCOMMEND TO FRIENDS.


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